LinkedIn Jobs - IT Support Analyst (OG-II/OG-I) required in NBP Bank
Positions
- NBP - IT Support Analyst (OG-II/OG-I)
Cities
- Karachi
Details are enclosed:
| Position/ Job Title | IT Support Analyst (OG-II/OG-I) |
|---|---|
| Reporting to | Team Lead - Back Office Applications Operations |
| Educational/ Professional Qualification | • Minimum Bachelor's degree in IT/Computer Science / Engineering or equivalent from a local or international university/college/institute recognized by the HEC • Candidates having a Master's degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred |
| Experience | • Minimum 03 years of experience in the field of IT, out of which at least 01 year of experience in support and operations for IT applications, preferably in bank(s) |
| Other Skills / Expertise / Knowledge Required | • Expertise in providing 1st level technical and operational support of IT application(s) at multiple platforms • Good understanding of IT operational issues related to end of day (EOD) / batch processes / file ingestion etc. and other IT operational activities • Good business understanding to give better day-to-day support to end user(s) • Good analytical skills to identify the root cause of business application issue(s) • Excellent written and verbal communication skills and ability to work closely with the team and other relevant teams |
| Outline of Main Duties/ Responsibilities | • To provide smooth operational support, associated operational tasks execution of back-office applications & interfaces, and closely work under IT-operations policies and SOPs • To coordinate with all stakeholders in pre & post processes of new applications implementation • To liaise with vendor(s) for applications related operational / technical issues • To maintain and provide regular updates on all issues / incidents along with their resolutions and to ensure investigations and resolution of incidents efficiently • To participate proactively and work in coordination with all stakeholders for collecting the data or requirement based on IS Audit observations and ensure compliance with the audits • To provide support in making user's manual, SOPs of back-office applications & interfaces regarding operational tasks, assignments, and duties • To participate in projects that are derived by the project management team, as and when required • To liaise with relevant stakeholders for integration of IT-operations policies & procedures within the Bank • To perform any other assignment as assigned by the supervisor(s) |
| Place of Posting | Karachi |
