LinkedIn Jobs - IT Application Support Officer (OG-II / OG-I) required in NBP Bank
Positions
- NBP - IT Application Support Officer (OG-II / OG-I)
Cities
- Karachi
Details are enclosed:
| Position/ Job Title | IT Application Support Officer (OG-II / OG-I) |
|---|---|
| Reporting to | Team Lead - CBA Operations - Loans / Team Lead CBA Operations – Deposits / Team Lead – IT Applications Support Analyst - CBA (Config. & Deployments) |
| Educational/ Professional Qualification | • Minimum Bachelor's degree in IT / Computer Science / Engineering or equivalent from a local or international university/college/institute recognized by the HEC • Candidates having a Master's degree in IT / Computer Science / Engineering or equivalent and / or relevant certification(s) will be preferred |
| Experience | • Minimum 03 years of experience in the field of IT, out of which at least 01 year in support & operations for IT applications and / or Core Banking Applications and / or SAP financial applications, preferably in banks |
| Other Skills / Expertise / Knowledge Required | • Expertise in providing 1st level technical and operational support of IT application(s) at multiple platforms to end-users • Expertise in analyzing issues of EOD / Batch Processes / File uploading etc. and other IT-operational activities • Ability to understand and write SQL scripts for data extractions and updation Basic knowledge of Core Banking Applications Good knowledge of Excel formulas and data preparation / consolidation • Good analytical skills to identify the root cause of business application issues • Good written and verbal communication skills • Ability to work closely with the team and other relevant teams |
| Outline of Main Duties/ Responsibilities | • To provide smooth operational support and associated operational tasks, including execution of Core Banking Application(s) functions in compliance with the IT- operations SOPs • To coordinate with all stakeholders in pre & post processes of application implementations • To troubleshoot in liaison with internal and external stakeholders for applications related operational / technical issues • To maintain and provide regular updates on all issues / incidents along with their resolutions, ensure investigations and resolution of incidents efficiently • To participate proactively with teammates for collecting the data, configuring, and posting through batch or as per requirement • To provide support in making user manuals, SOPs routine processes in practice for daily and periodic operations under the department's scope • To liaise with relevant stakeholders for specific project(s) related coordination from IT-operations function perspective as guided by supervisor(s) • To perform any other assignment as assigned by the supervisor(s) |
| Place of Posting | Karachi |
